Exchange Policy

*Note: Items sold as part of a discount or seasonal sale are FINAL SALE and do not qualify for a return, refund or exchange.

If your item isn't the perfect fit, you have 72 hours from the time of delivery to request an exchange and send it back to us. Simply email our team at info@thestylevault.ae to initiate the process. We only accept exchange requests through emails and ask that you don't contact us on multiple platforms so that the correct team can process your request. We will get back to you as early as possible and you should expect a response within 72 hours. Your request will be considered according to when we receive the exchange request email from you, and if it was within 72 hours of receiving your order, your request will be eligible for processing.

For a fit issue we're happy to offer you a different size in the same style. Please note, we can offer one exchange per order so it is important to measure yourself correctly. As a made to order brand, we do not keep stock of finished garments. We have a limited amount of fabric stock and so ask that you purchase mindfully. We do not operate like ready-to-wear shops you're used to and everything is produced by our own team in our atelier in-house. This means that we can tailor your garment exactly to your body measurements and we encourage you to take advantage of this service.

All exchanges must be authorized by our customer care team via email before any items are returned. Returns sent without authorization will not be accepted.

It is the customer's responsibility to arrange and cover all return shipping costs. A tracked and insured courier service must be used- The Style Vault accepts no responsibility for parcels that are lost, stolen, damaged, or undelivered once in the courier's possession.

Courier tracking details must be provided to our team so we can monitor the return. Failure to provide tracking information may result in delays or refusal of the exchange.

Exchange Eligibility

To arrange an exchange, please email info@thestylevault.ae with your order number.

We ask that items are returned in their original packaging, with all tags and security ribbons in place, unworn, fresh, and free from any damage, alterations, stains, or marks.

Once your exchange is approved, we'll share the return address with you by email.

In the rare case that your item arrives damaged or faulty, please let us know within 72 hours of receiving it and include clear photos so we can review and resolve this for you as quickly as possible. 

Exclusions:

We cannot accept exchanges for items that have been worn, washed, altered, or damaged due to misuse or improper care. 

Jewellery purchases are final sale and cannot be returned or exchanged.

Items purchased during Sale, Black Friday and Summer Sale are also final sale.

Items must be returned with all original tags, hygiene and security ribbons attached, in original packaging, unworn, odour-free, and free from any stains, marks, or signs of wear (including perfume, deodorant, makeup, or smoke scent).

Minor damage to packaging that does not affect the garment itself is not considered a valid reason for return.

We always recommend contacting us for the most up to date delivery timeframe for your shipping address to confirm whether it will arrive in time in case you need it for a specific event. If we have advised against ordering because of a short timeframe and you still place an order, we cannot issue a refund if the order arrives after your intended date. Please note that delivery times stated on the website are estimates and the actual time varies by your exact shipping address. 

Refund Policy:

All orders are final and non-refundable.

On the rare occasion that a product is confirmed by our customer care team to be defective or damaged, we will offer a replacement item or an exchange.

We must receive the goods before any refund can be considered.

Refund amounts will exclude all shipping costs, customs duties, charges, and/or taxes.

Refunds will be processed within 30 business days to the original payment method.

Cancellation and Amendments Policy:

Once an order has been placed, it cannot be cancelled unless it is a custom order and the cancellation is requested immediately. We start making your order immediately when you place it and so it cannot be cancelled under any circumstances.

Order amendments (such as changing a size) must be requested within 2 hours of placing your order. After this time, your order may already have been cut and ready to sew in your chosen size and so no changes can be made. Please ensure you double check that you have chosen the correct size before placing your order.

Our team reserves the right to decline any cancellation or amendment requests, particularly where we've already cut our fabric in your chosen size. 

To request an amendment or discuss a custom order, please email info@thestylevault.ae with your order number and full details.

Thank you for your understanding. These policies allow us to maintain fairness, efficiency, prevent wastage, and offer the highest standard of service and product for every customer.