Refund policy
EXCHANGE POLICY
At The Style Vault, every piece is made to order and crafted with care. Transparency is important to us. We encourage considered purchasing to ensure your chosen piece is perfect for you, as we're unable to offer refunds. Please familiarize yourself with our policies before placing an order.
Items purchased from The Style Vault are FINAL SALE and not qualified for returns and exchanges.
By placing an order, you confirm that you have read and agree to our store policies.
Exchange Policy
Please ensure you measure yourself and choose the size corresponding with the measurements you want, because we are unable to offer exchanges or refunds. There are no exceptions to this rule.
In the rare case that your item arrives damaged or faulty, please let us know within 72 hours of receiving it and include clear photos so we can review and resolve this for you as quickly as possible. Any possible refund can only be authorized after we have received the item back and inspected it.
Minor damage to packaging that does not affect the garment itself is not considered a valid reason for return.
You are placing an international order which means your package may be opened for further checks at your local border. This may result in the product being stained. Please note, we do not accept returns and offer refunds if the product is stained due to customs checks. By placing an order, you acknowledge you are aware of this practice and consent to receiving a dress that is potentially tampered with due to your local customs checks.
Refund Policy:
All orders are final and non-refundable.
On the rare occasion that a product is confirmed by our customer care team to be defective or damaged, we will offer a replacement item or an exchange.
We must receive the goods before any refund can be considered.
Refund amounts will exclude all shipping costs, customs duties, charges, and/or taxes.
Refunds will be processed within 30 business days to the original payment method.
Cancellation and Amendments Policy:
Once an order has been placed, it cannot be cancelled unless it is a custom order and the cancellation is requested immediately. We start making your order immediately when you place it and so it cannot be cancelled under any circumstances.
Our team reserves the right to decline any cancellation or amendment requests, particularly where we've already cut our fabric in your chosen size.
Thank you for your understanding. These policies allow us to maintain fairness, efficiency, prevent wastage, and offer the highest standard of service and product for every customer.